TERMS & CONDITIONS FOR EASYSEND’S INDIVIDUAL CUSTOMER

1. INTRODUCTION

1.1. Easysend LTD (‘Easysend’) operates services that allow Customer to transfer money, and make foreign currency payments internationally through our website, Easysend.pl and Easysend.eu and our mobile application (the ‘Services’)

1.2. Easysend Ltd is a payment institution, fully authorized to provide money transfer services, and is supervised by the British Financial Conduct Authority (FRN 593364) on the basis of The Payment Services Regulations 2017.

1.3. Our Services include, but are not limited to:

1.3.1. Money transfers

1.3.2. Currency exchange

1.4. All references to ‘our’, ‘us or ‘Company’ within these Terms and Conditions are deemed to refer to Easysend and include, where applicable, employees, directors, successors, affiliates, and assigns.

1.5. Customer use of the Site, App, and Services (including accessing, browsing or registering to use the Site) confirms Customer unconditional agreement to be bound by these Terms and Conditions and is subject to Customer continued compliance with them.

1.6. By using the website, App, and Services, Customer accepts and agree to be bound by and comply with these Terms and Conditions and our referenced herein. If Customer do not agree to these Terms and Conditions, Customer must not access or use the Website, App, register with us, or use the Services.

1.7. Company reserves the right to revise these Terms and Conditions at any time by amending this Site. Customer continued use of the Site after any such amendments are published will be considered acceptance of the amended Terms and Conditions. Updated Terms and Conditions will supersede all previous versions.

1.8. This Agreement starts when Customer registers with us and will continue until it’s terminated by Customer or by us.

2. ABOUT US

2.1. Easysend Ltd registered in Belfast (Company House Number NI607336) 55-59 Adelaide Street, BT2 8FE. This office is not publicly open to Customer or other members of the public.

2.2. Easysend Ltd is a payment institution, fully authorized to provide money transfer services, and is supervised by the British Financial Conduct Authority (FRN 593364) on the basis of The Payment Services Regulations 2017.

3. Access of the service

3.1. In order to access and use the Site, App and our Services, Customer must be at least eighteen (18) years old, or the age of majority in Customer province or territory of residence.

3.2. Customer must have the ability to enter into legally binding contracts under applicable law, including local laws in the jurisdiction where Customer lives. Company may ask Customer at any time to show proof of Customer age.

3.3. As a User, Customer must be able to enter into legally binding contracts under applicable law, including local laws in Customer jurisdiction.

3.4. The Company is not obligated to execute the Customer’s transaction. The Customer submits a request for the Company to process the transaction on the Customer’s behalf and to grant its consent to the execution, which the Company may, at its sole discretion, accept or reject.

3.5. The Customer may withdraw consent for a transaction at any time, provided that the Company has not yet received the funds intended for that transaction. Once the funds have been received, it may no longer be possible to cancel the transaction. The Customer may also withdraw consent for a series of transactions, in which case all future transactions in that series will be considered unauthorised.

3.6. Company may, at our sole discretion, refuse or cancel any transaction request or impose limits on the Transaction Amount (defined in Section 5.2). Company may do so either on a per-transaction basis or on an aggregate basis and may apply to one set of registration details or one Payment Instrument (as defined in Section 6.1) or related sets of registration details or Payment Instruments.

3.7. In such cases, Company will notify Customer promptly of our decision and refund the Transaction Amount received by us, provided that Company are not prohibited by law from doing so.

3.8. To access certain Services, such as the Invite a Friend Programme, Customer may be asked to agree to additional terms and conditions.

4. Using the service

4.1. Customer don’t need to create a Easysend profile to visit or use most areas of our website or App. However, to use the Service and access restricted areas of our website and or App, Customer will need to register and set up a profile with us (Customer ‘Profile’).

4.2. The Customer’s use of the Service requires a Profile on web www.easysend.pl or www.easysend.eu. The Customer is solely responsible for their Profile and for maintaining its confidentiality and security, including all associated passwords and access codes, as well as any transactions or actions—whether initiated by the Customer or by others who gain access to the Profile, with or without the Customer’s permission.

4.3. Customer must:

4.3.1. change Customer password and/or passcode regularly and ensure that they are not used across other online accounts

4.3.2. contact us if anyone asks for Customer Easysend password and/or passcode

4.3.3. always follow recommended password and/or passcode management practices

4.3.4. set up two-factor authentication where prompted

4.3.5. keep Customer email account secure. Customer may reset Customer Profile password and/or passcode using Customer email address. Let us know immediately if Customer email address becomes compromised.

4.4. Customer must not

4.4.1. disclose Customer Easysend Profile password, passcode, or customer reference number

4.4.2. allow anyone to access Customer Easysend Profile or watch Customer access it

4.4.3. use any functionality that allows Customer login details, passwords, or passcode to be stored by the computer or browser Customer are using, or otherwise cached

4.4.4. do anything that may compromise the two-factor authentication process.

4.5. Customer must ensure that Customer only enter Customer Easysend username, password, and/or passcode on our official App (downloaded from the iOS App Store, Android Google Play) or, if via a browser, at www.Easysend.pl, or www.Easysend.eu. Be aware that fraudsters may send emails and SMS messages containing links to fake login portals designed to phish Customer login information and two-factor authentication details. Additionally, criminals may place malicious advertisements on search engines that lead to fake Websites impersonating trusted businesses, including Easysend.

4.6. Additional Security Measures

4.6.1. Always verify the URL of the Website before entering Customer login credentials. The secured Easysend Website always begins with „https://” and displays a padlock icon in the address bar

4.6.2. Be cautious of any unsolicited communications asking for Customer Easysend Profile details or directing Customer to log in. Easysend will never ask Customer to disclose Customer full password.

4.6.3. Regularly check Customer Easysend Profile activity and transaction history. Report any suspicious or unrecognised transactions to our Customer Support team immediately.

4.7. Customer agrees to immediately notify Easysend, if Customer suspect Customer have fallen victim to a scam or if there is any unauthorised use of Customer Profile, any service provided through Customer Profile, or any password and passcode related to Customer Profile. Customer also agrees to provide assistance as requested to stop or remedy any breach of security related to Customer Profile. Customer can reach our support team through the „Contact Us” section of our Website or App, or by emailing to [email protected].

4.8. Customer agrees to provide accurate, current, and complete customer information as requested by us from time to time and to promptly notify us of any changes to this information to ensure that it remains accurate, current, and complete.

4.9. When a Customer makes a transfer through us, it is the Customer’s responsibility to ensure that all transfer details are complete, accurate and correct (including but not limited to the Recipient’s bank details and their bank details). The Company may not always be able to allow the Customer to change the Customer’s transfer details after they have been submitted for processing and they will be treated as correct (even if an error has been made). The Customer may be entitled to a refund in certain circumstances. The Customer can only cancel a transfer order themselves if it is in an unpaid status. Once a transfer has been paid, cancellation can only be made by contacting our Customer Service  Department by phone, email or chat. If the Customer provides incorrect information in the Customer’s paymentinstructions, the Company will use reasonable efforts to recover the funds to the Customer, but this is not guaranteed and the Company may have to charge the Customer for this service.

4.10. Customer must notify us by sending an email to [email protected] of any unauthorised or incorrectly initiated, or executed payment transactions as soon as Customer become aware of them, and no later than 13 months after the debit date, in order to be entitled to have the error corrected.

5. payments

5.1. Our Service allows Customers (the “Sender” who intends to send funds through the transfer) to send money from any of the countries in which Company operate (the “Supported Countries”) to any person or business in the same or another Supported Country (the ‘Receiver’).

5.1.1 The list of Supported Countries is updated on an ongoing basis. For the latest list, check out our calculator on the website or app.

5.1.2 Easysend reserves the right to terminate the provision of services in any Supported Country without prior notice.

5.2. To send money to a recipient, the Client is required to provide payment details, which may include, among others, the recipient’s full name, address, account number, bank identification code (“SWIFT” or “BIC”, if applicable), phone number, payment reference (if applicable), and the transfer amount (“Transaction Amount”). The exact scope of the required data depends on the type of payment service or order selected by the Client and is specified each time in the payment form or in the communication within the Service.

5.3. Before placing a trade order, make sure that all the details are correct. Incorrect information may result in delays in the execution of the transaction or cancellation. Easysend may, at its discretion, attempt to cancel the transfer at your request, but does not guarantee success if the transfer has already been authorised and sent (see the “cancellation and refund” section).

5.4. Before confirming the transaction, Easysend will provide you with the exchange rate to be applied and the transaction fee (“Transaction Fee”).

5.5. You will also receive an estimate of the amount that the recipient will receive after the currency conversion and deduction of the Transaction Fee (the “Payout Amount”). The actual payout amount may vary due to additional fees charged by banks or other institutions – see section 8 “Other fees and costs ” for details.

5.6. Once the transaction is initiated, we will generate a unique transaction ID number and instructions on how to pay for the transaction with the selected payment method, available for the selected payment data.

5.7. The funds will be transferred to the recipient in the Supported Country indicated in the online form. Once the transaction has been accepted and Easysend has received the Transaction Amount and the Transaction Fee, we will transfer the Transaction Amount to the recipient in the selected currency and within the selected processing time.

5.8. We do not inform the recipient about the availability of funds in their account.

5.9. We store the recipient’s details to facilitate future transactions to the same person.5.10. We endeavour to process transactions as quickly as possible, but transactions may be delayed or cancelled for a variety of reasons, including identity verification, validation of transaction instructions, contacting you, compliance with legal requirements, currency availability, and compliance with partner procedures.

5.11. The processing time stated on the website and in these terms and conditions reflects the “real” service time and is not a guarantee of the completion of an individual transaction.

5.12. In these terms and conditions, “Business Day” means a day other than a Saturday, Sunday or public holiday in the United Kingdom or in the sender/recipient country when banks are open.

5.13. Banks have specific cut-off times for accepting and transferring electronic payments. Easysend is not responsible for delays resulting from the late transfer of funds or payment orders related to the bank’s cut-off time.

5.14. We care about the safety of your funds. We work with financial institutions that keep Customer funds separate from our own funds, in accordance with applicable regulations. The funds are protected, so that in the event of the institution’s insolvency, the claims of payment service users are satisfied from the secured funds against other creditors (excluding the costs associated with their distribution). This process will be managed by the bankruptcy trustee, not by us. Company uses a safeguarding approach by separating Customer money from our own funds.

6. your payment details

6.1. Company will ask Customer to provide details of the Payment Instrument Customer wish to use, such as Customer debit card, or bank account (Customer “Payment Instrument”) so that Company can collect payment from Customer when Customer initiate a transaction.

6.2. You agree to charge the selected Payment Instrument for the transaction amount and the transaction fee. You also represent that you are the rightful owner of the Payment Instrument provided and that all details provided by you are correct.

6.3. In the event of a failed payment or insufficient funds, you agree that we may attempt to charge your Payment Instrument again.

6.4. You are acting only on your own behalf. You may not place orders or receive transactions on behalf of a third party.

6.5. Easysend is not responsible for fees and costs related to the use of the selected Payment Instrument, such as fees for exceeding the available funds or costs related to the treatment of transactions as a cash advance by credit card providers.

7. exchange

7.1. We will provide you with the appropriate exchange rate when you place a payment request.

7.2. “Exchange rate” refers to the current rate for a particular currency pair that we offer. Usually, this rate is provided by a third-party reference rate provider, which may be changed without prior notice.7.3. Once you have created your transfer, we will provide you with information about the guaranteed rate and its duration, but this time can be extended if the transfer was initiated at the weekend or on a non-working day.

7.4. To use the Guaranteed Exchange Rate, we need to receive funds from you during the Guaranteed Rate period. You can check the status of your deposit by logging into your Easysend Profile.

7.5. In the event that we receive your funds after the guaranteed period has expired, the transaction may be cancelled

7.6. If the exchange rate changes by 5% or more during the duration of the guaranteed rate, we may, at our sole discretion, suspend the transaction for a specified period of time or cancel it and refund you.

7.7. We may change the terms of the Guaranteed Odds or suspend the Guaranteed Odds feature at any time.

7.8. Before confirming the transaction, we will display the total amount (Transaction Amount, Transaction Fee and other fees) and the applicable exchange rate. You can opt out of the transaction at this stage.

8. other fees and costs

8.1. In the event that the transaction incurs costs for Easysend (e.g. return fees or other fees), you agree to reimburse them.

8.2. You agree not to exercise your right to request a refund when the problem is not within Easysend’s control, e.g. in the event of a dispute with the Recipient or insufficient funds on the Payment Instrument. If we need to assert rights in relation to such a request, we may charge a fee for the costs incurred by deducting it from your account.

8.3. To collect a payment, you authorize us to take funds from any Payment Instrument, as required by law.

8.4. We are not responsible for any fees associated with the use of a particular Payment Instrument, such as overdraft fees or additional interest due to credit card providers treating transactions as a cash advance.

8.5. You are not entitled to interest for the time when the funds are transferred. Easysend can set limits on transfer amounts at any time.

8.6. In some cases, you may be charged fees from bank intermediaries. Easysend is not responsible for covering them.

9. gathering information

9.1. United Kingdom law requires all financial institutions to obtain, verify, and record identifying information about all of their customers. As such, we may ask you for personal identification information and we may consult other sources to obtain this information.

9.2. Company may be required to request personal identifying information from Customer, and Company may also legally consult other sources to obtain this information in accordance with our obligations under the Money Laundering Regulations 2017 and any other applicable laws of the UK or of the country from which funds are transferred or received.

9.3. Company may require the following means of verification: photographic evidence of Customer identity, such as a copy of Customer passport or other form of identification, proof of residence, and/or proof of source of funds.9.4. Company reserves the right to request the above-mentioned documents from Customer, as well as other supporting information.

9.5. We may be required by law to provide information about you, your use of the service and your instructions to government authorities, other competent authorities, institutions and business partners, including auditors and/or debt collection agencies, as described in our Privacy Policy.

9.6. In addition to verifying Senders, we may, at our discretion, also screen other parties involved in specific transactions, including Recipients. These actions are taken to ensure compliance with applicable legal regulations and internal risk management policies.

10. transfer cancelation and refund

10.1. You can cancel your transfer before we receive the funds by following the instructions in our Help Centre. Once the funds have been received, it is not possible to cancel the transfer.

10.2. If you would like to cancel a transaction or request a refund, please send an email to [email protected] or contact us at the contact details provided in the Terms and Conditions.

10.3. When the Sender wants to cancel a transfer that has already been credited to the Recipient’s account, Easysend does not guarantee success, but takes appropriate steps to recover the funds. We may charge a fee reflecting our contribution to the recovery attempt.

10.4. We will consider your refund request if we can identify you as the Sender. To do this, you need to contact us from your registered email address, stating your name, surname, address, phone number, transaction ID number, transaction amount, and the reason for the refund.

10.5. Refunds will be made to the Payment Instrument from which the transaction was made, unless we are unable to identify the Sender’s bank account.

10.6. In the event of a reversal, Easysend will refund the amount of the transaction, excluding any reasonable fees.

10.7. You may be able to recover the full amount of your transfer if:

10.7.1. the exact amount was not specified at the time of authorisation; and

10.7.2. the amount exceeded the anticipated amount. You can apply for a refund within eight weeks from the date of charge, and the refund will be made within 10 business days. In the event of a refusal, we will explain the reasons and indicate the appeal procedure.

11. right to use the website and the app

11.1. Easysend grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use its website and mobile app solely for personal use, and only in connection with the Services provided by Easysend.

11.2. The Customer agrees not to:

11.2.1. Alter, decompile, or reverse engineer any component of the website or app;

11.2.2. Copy, distribute, or publicly share any part of the site or app without prior written permission from Easysend;

11.2.3. Use the platform in a manner that is illegal, unethical, or infringes on the rights of others;

11.2.4. Employ automated tools (such as bots, crawlers, or scripts) to extract content or interfere with the proper functioning of the website or app.

11.3. All content, branding, designs, and technology forming part of the website and mobile app are the intellectual property of Easysend Ltd or its licensors. Accessing or using the platform does not confer any ownership or intellectual property rights to the Customer.

11.4. You are solely responsible for any fees imposed by your mobile operator in connection with the use of our App, including charges for data usage or SMS. To avoid unexpected costs, please consult your service provider if you are unsure of applicable rates

11.5. Easysend reserves the right to temporarily suspend or permanently block the Customer’s access to the Customer Profile, mobile application, or specific platform features without prior notice, in the event of:

11.5.1. a breach by the Customer of the provisions of these Terms and Conditions,

11.5.2. a suspicion that the use of the Services may cause harm to Easysend, other Customers, or third parties,

11.5.3. the use of the Services in a manner inconsistent with their intended purpose, unlawful, or potentially threatening the security of Easysend’s systems.

12. security and technology

12.1. The Customer is responsible for ensuring that their devices, operating systems, software, and internet access are properly configured and suitable for using the Services offered by Easysend. In particular, the Customer is required to:

12.1.1. use up-to-date versions of software and web browsers,

12.1.2. maintain a reliable internet connection,

12.1.3. apply appropriate security measures, such as firewalls and antivirus software

12.2. Easysend exercises due care to provide the Services in a secure, stable, and technically safe manner; however, it does not warrant that the Services will be entirely free from defects, errors, technical interruptions, system failures, malware, or other digital threats. The Customer is responsible for taking appropriate measures to protect their own systems, data, and end-user devices, in particular by using up-to-date and effective security software.

12.3. Easysend shall not be liable for any damages, data loss, access interruptions, device malfunctions, or other adverse consequences resulting from.

12.3.1. the operation of malicious software (including viruses, trojans, worms, spyware),

12.3.2. Distributed Denial of Service (DDoS) attacks,12.3.3. other threats arising from cyberattacks, provided that such incidents occur in connection with the Customer’s use of the Services, the downloading of content from the Easysend platform, or the use of external links made available through the platform.

12.4. The Customer is responsible for independently implementing and maintaining up-to-date cybersecurity measures appropriate to the level of risk. Easysend does not guarantee that files, content, or other materials available through the website or mobile application will be free from malicious code, viruses, trojans, or other harmful components. The Customer should apply appropriate protective measures, including antivirus software and encryption, to safeguard their financial assets and personal data.

13. limitation of liability and service availability

13.1. The Service Provider undertakes to provide the Services with due care, in accordance with applicable laws, principles of good professional practice, and using its knowledge and experience. The Service Provider shall take measures aimed at ensuring the continuity of service provision and the reliability of transaction execution.

13.2. The Service Provider reserves the right to temporarily limit the availability of the Website and the Mobile Application, particularly in the event of scheduled maintenance, IT system updates, or the implementation of other technical procedures. Users will be informed of any planned service availability limitations at least 24 hours in advance, through available communication channels.

13.3. In the event of system failures, unforeseen technical interruptions, or the need for emergency maintenance— whether during business hours or outside of them—the Service Provider shall exercise due care to promptly inform Users and to restore the full functionality of the Services as quickly as possible.

13.4. The Service Provider informs that the availability of the Services may depend on the technical infrastructure of third parties, as well as on external events beyond the Service Provider’s control. Accordingly, the Services are provided on an “as is” and “as available” basis, meaning in their current condition and as available at the time of use, without any guarantees of uninterrupted, error-free, or fully efficient operation.

13.5. . The Service Provider shall not be liable for any delays in the provision of services, or for any failure or improper performance of services, if such events are caused by force majeure or other circumstances beyond the Service Provider’s control, including but not limited to: regulatory changes, decisions of administrative authorities, natural disasters, disruptions in IT or communication infrastructure, acts of war, international sanctions, the withdrawal of currency from circulation, or other extraordinary external events. The Service Provider shall not be liable for any delay, non-performance, or improper performance of the Services if caused by force majeure or other circumstances beyond its control, in particular:

13.5.1. changes in applicable laws, or decisions issued by administrative or judicial authorities,

13.5.2. natural disasters, fortuitous events, or large-scale technical failures,

13.5.3. disruptions in the operation of IT or telecommunications infrastructure,

13.5.4. acts of war, civil unrest, cyberattacks, military actions, or international sanctions,13.5.5. withdrawal of a currency from circulation or other extraordinary external events beyond the Service Provider’s control.

13.6. In the event that the execution of a transaction proves impossible due to the reasons referred to in §13.5, the Service Provider undertakes to promptly inform the User and to take all reasonable steps to refund any undelivered funds.

13.7. In the event that a money transfer is executed incorrectly due to payment details provided by the User being misapplied as a result of circumstances attributable to the Service Provider, the User shall have the right to a full refund of the transaction amount.

13.8. The Service Provider recommends making money transfers only to entities whose identity and trustworthiness are known to the User. The Service Provider shall not be liable for any material or non-material damages that may arise from transferring funds to third parties acting dishonestly, including but not limited to cases of fraud or deception.

13.9. If In the event that the User makes a payment for goods or services provided by third parties using the Service Provider’s platform, the Service Provider is not responsible for the quality, legality, safety, compliance with the description or timeliness of delivery of such goods or services. All such transactions are made solely at the User’s risk and responsibility.

13.10. In the event of an unauthorised or incorrectly executed payment transaction for which the Service Provider is responsible, the User shall be entitled to a refund of the full transaction amount along with any applicable transaction fees—provided that all of the following conditions are met:

13.10.1. prompt notification to the Service Provider of the incident,

13.10.2. no disclosure of authentication credentials to third parties as a result of the User’s fault or gross negligence,

13.10.3. no bad faith or breach of the Terms and Conditions on the part of the User,

13.10.4. the User’s cooperation with the Service Provider in the process of investigating the incident.

14. intelectual property

14.1. All content, technologies, works, and materials related to the Website, Mobile Application, and the Services provided—including, in particular: trademarks, logos, trade names, software, databases, graphic layouts, user interfaces, and visual identity elements—are subject to copyright, industrial property rights, or other exclusive rights held by the Service Provider or its licensors.

14.2. The Service Provider grants the User a non-exclusive, non-transferable, revocable, non-assignable, and territorially limited license to install and use the Mobile Application solely for personal and non-commercial purposes related to the use of the Services. This license does not confer any ownership rights to the Application or its content upon the User.

14.3. The User is prohibited, without the prior written consent of the Service Provider, from:

14.3.1. reproducing, modifying, translating, decompiling, reverse engineering, disassembling, renting, leasing, or distributing any elements of the Website, the Application, or the technologies used by the Service Provider,

14.3.2. publicly sharing, reselling, sublicensing, or otherwise commercially exploiting the aforementioned materials,

14.3.3. making any technical or functional modifications to the provided software.

14.4. The name “Easysend,” its logos, domain names, visual identity, and other designations used to identify the Service Provider constitute legally protected intangible assets and may not be used by the User in any manner exceeding the scope of the license defined in these Terms and Conditions, without the prior express written consent of the Service Provider, granted in writing under pain of nullity.

14.5. Certain functionalities of the Service may include elements that constitute the intellectual property of third parties or provide access to such content (including APIs, libraries, and external applications). In such cases, separate licensing terms established by the respective rights holders shall apply. The Service Provider assumes no responsibility for the legality, completeness, accuracy, or usefulness of such materials.

14.6. The User agrees not to violate any intellectual property rights while using our Services and accepts responsibility for any claims or losses resulting from such violations. These obligations shall remain in effect even after the User ceases to use our Services. The User undertakes to refrain from any actions that may infringe the intellectual property rights of the Service Provider or third parties in connection with the use of the Services. The User bears full civil liability for any claims, damages, or losses arising from such infringements. The obligations set forth in this paragraph shall survive the termination of the use of the Services.

15. force majure

15.1. The Service Provider shall not be liable for any failure or improper performance of obligations arising from these Terms and Conditions to the extent that such failure is a direct result of a force majeure event (hereinafter: “Force Majeure Event”), meaning a circumstance beyond the Service Provider’s control that could not have been foresee with due diligence and the consequences of which could not have been prevented using available means.

15.2. Force Majeure Events shall in particular (but not exclusively) include:

15.2.1. natural disasters (such as floods, earthquakes, fires, hurricanes),

15.2.2. acts of war, riots, terrorist attacks, or other acts of collective violence,

15.2.3. actions by public authorities, including administrative restrictions, embargoes, blockades, states of emergency, or epidemics,

15.2.4. general or sector-specific strikes, labor blockades, or failures of critical infrastructure,

15.2.5. disruptions in access to the internet, electricity, communication systems, servers, or transmission media,

15.2.6. pandemics and other extraordinary and unforeseeable external circumstances.

15.3. The exclusion of liability referred to in §15.1 shall apply only if the following conditions are met cumulatively:

15.3.1. The Service Provider has taken all reasonable measures to prevent the occurrence of the Force Majeure Event or to mitigate its effects

15.3.2. he Force Majeure Event materially and objectively prevents the Service Provider from fulfilling its contractual obligations, despite exercising due diligence and implementing all available technical or organizational measures.

15.4. In the event of a Force Majeure Event, the Service Provider undertakes to:

15.4.1. promptly inform the affected Users via available communication channels,

15.4.2. take all possible actions to mitigate the negative impact of the event on the provision of Services and to restore the normal operation of the Website and the Mobile Application.

16. acceptable use of services

16.1. By accessing the Website, the Mobile Application, or using any of the Services provided by Easysend, the User confirms that they have read these Terms and Conditions, accept their content, and agree to comply with them. Failure to accept these Terms makes it impossible to use the Services..

16.2. The User is obligated to use the Services in accordance with the law, principles of social coexistence, and good practices. In particular, the following actions are prohibited:

16.2.1. creating more than one personal account without the prior written consent of the Service Provider;

16.2.2. using the Services to engage in unlawful activities, including but not limited to fraud, money, laundering, terrorist financing, or any other type of criminal activity;

16.2.3. providing false personal information, impersonating others, sharing account access, or misusing authentication credentials;

16.2.4. interfering with the operation, security, or availability of the Service Provider’s IT systems;

16.2.5. attempting unauthorized access to Easysend’s systems or to other users’ accounts;

16.2.6. using automated tools (e.g., bots, crawlers, scripts) that place excessive load on the Service;

16.2.7. engaging in activities that may expose the Service Provider to reputational damage, financial sanctions, legal or operational risk;

16.2.8. using a personal account for commercial purposes without first converting it into a business account;

16.2.9. manipulating exchange rates or abusing system functionalities, including by circumventing transaction limits

16.3. A violation of any provision under §16 of these Terms constitutes a material breach of the Service Terms and may result in the Service Provider taking one or more of the following actions, with or without prior notice:

16.3.1. Temporary suspension or permanent blocking of the User’s account;

16.3.2. issuing a written warning or formal notice;

16.3.3. permanent deletion of the User’s account;

16.3.4. pursuing compensation or recovery of costs resulting from the violation;

16.3.5. reporting the incident to relevant law enforcement or regulatory authorities;

16.3.6. taking any other legal or operational measures deemed appropriate by Easysend.

17. suspension or termination of services

17.1. We reserve the right to suspend, restrict, or permanently close your Easysend profile, without prior notice, in the following circumstances:

17.1.1 the User violates the provisions of these Terms and Conditions;

17.1.2 the Service Provider is required to take such action under applicable laws, decisions of public authorities, courts, or regulatory bodies;

17.1.3 there is a reasonable suspicion that the User has engaged in unlawful activities, including fraud, money laundering, terrorist financing, or other criminal acts;

17.1.4 it is not possible to verify the User’s identification data or information required under anti-money laundering and counter-terrorism financing (AML) regulations;

17.1.5 there is a suspicion of unauthorized, fraudulent, or security-threatening activity on the User’s account.

17.2. In the event that a decision is made to restrict, suspend, or close the account, the Service Provider shall—unless prohibited by legal obligations or security considerations—promptly inform the User of the reasons for such action.

17.3. Access to the account may be restored if the reasons for the suspension have been resolved and the continued provision of Services does not pose an undue risk to the Service Provider.

17.4. In the event of voluntary account closure by the User:

17.4.1. all unsettled transactions will be cancelled, and the available funds will be refunded after deduction of any applicable fees,

17.4.2. the User should withdraw the available balance before initiating the account closure procedure.

17.5. Easysend reserves the right to report any suspected legal violations to the competent authorities and to cooperate with them as required by applicable law, including by providing the User’s identification data and account-related information.

18. legal orders and compliance with regulations

18.1. In the event that the Service Provider receives a binding court judgment, administrative decision, enforcement order, or any other legal obligation concerning the User or their account, the Service Provider may be required to take immediate action, in particular:

18.1.1 blocking or withholding incoming and/or outgoing payments;

18.1.2 imposing restrictions on the User’s account (such as blocks, limits, or suspension of functionalities);

18.1.3 transferring funds in accordance with the received enforcement title or other legal order.

18.2. Each case will be assessed individually, taking into account the nature and scope of the legal obligation and the applicable legal provisions.

18.3. Easysend is not obligated to file complaints, appeals, or otherwise challenge the decisions of public authorities or courts that affect the operation of the User’s account or their funds.

18.4. The restrictions referred to above may remain in effect for the duration necessary to comply with legal requirements, limit operational risk, or ensure regulatory compliance.

18.5. By using Easysend’s Services, the User acknowledges that the Service Provider shall not be liable for any damages, losses, or claims—whether direct or indirect—arising from the performance of legal or regulatory obligations imposed on the Service Provider.

19. complaints

19.1. If you have concerns or are dissatisfied with any aspect of our services, you may submit a complaint following our official complaints procedure. Details on how to do so are available on our website https://www.easysend.eu/help/complaints or by contacting our support team on e-mail [email protected] .

20. updates of terms and conditions

20.1. We may revise these Terms and Conditions from time to time to reflect:

20.1.1 Changes in applicable laws or regulatory requirements,

20.1.2 Adjustments to business operations or service offerings,

20.1.3 Evolving market conditions or industry practices

20.2. We will inform you of updates to the Terms by email and/or through a notice on our website or in the Easysend app. Each update will include the date the revised Terms will take effect (“Effective Date”).

20.3. If the changes are substantial or materially impact your rights or obligations, we will provide you with at least 60 days advance written notice. During this time, you may reject the changes by closing your Easysend account and discontinuing use of our services. If you continue using our services after the Effective Date, we will consider the changes accepted.

20.4. Some changes may take effect without advance notice. These may include:

20.4.1. Update that benefit you,

20.4.2. Modifications required by law or regulation,

20.4.3. Enhancements such as the addition of new features or services,

20.4.4. Clarifications or technical changes that do not negatively affect your rights or increase your responsibilities.

20.5. Please note that changes to exchange rates may apply immediately, without notice and without the option to object.

20.6. Revised Terms will generally apply only from the Effective Date onward. However, if required by law, certain changes may also apply retroactively to past transactions or activities involving our services.

20.7. The Terms and Conditions come into force on August 31, 2025, and are in force until they are amended or revoked. In matters not regulated by the Terms and Conditions, the relevant provisions of law shall apply.

21. jurisdiction

21.1. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of these Terms and Conditions shall be resolved by the courts of England and Wales.

21.2. You agree that the English courts shall have exclusive jurisdiction over any dispute.

21.3. All announcements will be made in English. The English version of our Terms and Conditions shall prevail over any translation.

22. complete agreement

22.1. This document represents the full and exclusive agreement between you and Easysend regarding your use of our website, mobile application, and services. It replaces and overrides any previous agreements, discussions, understandings, or representations—whether written or spoken.

22.2. By agreeing to these Terms, you confirm that you have not relied on any prior promises, statements, guarantees, or representations that are not explicitly set out in this agreement. Neither party may pursue claims based on misstatements or omissions made before this agreement, unless such statements were made fraudulently.

22.3. Except in cases of fraud, any disputes arising from reliance on prior representations shall be governed solely by the rights and remedies available under this agreement.

22.4. If any provision within this agreement is found to be invalid or unenforceable under applicable law, it shall be removed or limited as necessary, without affecting the remaining provisions, which will continue in full effect.

TERMS & CONDITIONS FOR EASYSEND’S BUSSINESS CUSTOMER

1. Admission

1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) set out the terms and conditions for the provision of money transfer, currency exchange and related services by Easysend Ltd with its registered office in Belfast (Company House Number NI607336), 55-59 Adelaide Street, BT2 8FE (hereinafter referred to as “Easysend”, “we”, “us” or the “Company”)). The Company is authorised by the Financial Conduct Authority (FRN 593364) to provide payment services under the Payment Services Regulations 2017. Registration data and the current scope of Easysend authorisations are available on the FCA’s website: https://register.fca.org.uk

1.2. These Terms and Conditions apply only to customers who are not consumers within the meaning of applicable law, i.e. entities that use Easysend services in connection with their business, professional or statutory activity (hereinafter: “Customer” or “Business Customer”).

1.3. The agreement between Easysend and the Customer is concluded upon registration of a Business account on Easysend or the first use of the Service and constitutes acceptance of these Terms and Conditions.

1.4. Easysend reserves the right to refuse to provide Services to a Customer who fails to meet the requirements for identification and verification or who violates the provisions of the Terms and Conditions.

2. definitions – unless the context otherwise requires, the terms used in the terms and conditions shall have the following meanings:

2.1. “Business Day” – a day on which banks in the Customer’s country and the recipient banks remain open and execute payment operations

2.2. “Settlement Date” – the date on which a SPOT or FORWARD currency transaction is settled.

2.3. “Customer” – a natural person conducting business activity, a legal person or an organizational unit without legal personality, who has been registered on Easysend and who has been assigned a unique Customer number.

2.4. “Customer Account” – the Customer’s online profile on Easysend, which is not a payment account within the meaning of the Payment Services Regulations 2017.

2.5. “Service” – a website, mobile application or other digital tool made available by Easysend for the purpose of making transfers or currency exchange transactions2.6. “Transfer Order” – an instruction to transfer funds to the bank account indicated by the Customer, submitted through the Easysend Service.

2.7. “Base Currency” – the currency that forms the first element of a currency pair, the value of which serves as the basis for conversion. The exchange rate is expressed in units of the quote currency per one unit of the base currency..

2.8. “Quote Currency” – the currency that forms the second element of a currency pair, in which the exchange rate of the base currency is expressed.

2.9. “SPOT Rate” – the exchange rate of the Base Currency to the Quote Currency for the Settlement Date falling within two Business Days from the date of the transaction.

2.10. “FORWARD Rate” – the exchange rate of the Base Currency to the Quote Currency for the Settlement Date falling later than two Business Days from the date of the transaction.

2.11. “SPOT Transaction” – a currency transaction involving the purchase or sale of a specified amount of the Base Currency at the SPOT Rate.

2.12. “FORWARD Transaction” – a foreign exchange transaction involving the purchase or sale of a specified amount of the Base Currency at the FORWARD Rate.

2.13. “Gross Settlement” – the performance of the parties’ obligations by fully converting the Transaction amount into the Quote Currency (or vice versa) on the Settlement Date.

2.14. “Net Settlement” – performance of the parties’ obligations by settling the difference in value between the original Transaction and the opposite transaction concluded no later than on the Settlement Date.

2.15. “Extraordinary Event” – an event or circumstance beyond the reasonable control of either party that prevents or significantly hinders the performance of obligations under these Terms and Conditions. In particular, an Extraordinary Event includes: natural disasters (such as earthquakes, floods, fires), acts of war or armed conflict, riots, acts of terrorism, strikes, failures or malfunctions of banking or payment systems, cyberattacks, interruptions in access to telecommunications or internet services, as well as the imposition of international sanctions, legal or regulatory prohibitions.

3. scope of services – Easysend provides the following services to customers:

3.1. International money transfers.

3.2. Maintaining the Customer’s account in the Easysend system.

3.3. Currency exchange in the SPOT and FORWARD models.

3.4. Providing open-banking tools to quickly fund your account.

3.5. Additional services such as rate alerts and transactional reports.

3.6. We may introduce new functionalities or terminate the provision of selected Services by notifying the Customer in advance as specified in Section 18.

4. access to the service and registration of a business account

4.1. The Customer gains access to the Service by registering a Business account on the Easysend website. The process involves filling out the registration form and attaching all the required documents.

4.2. The Customer undertakes to provide all required registration documents, including identity documents of authorized persons and documents confirming the conduct of business.

4.3. EasySend reserves the right to suspend or refuse registration if the data or documents are incomplete, illegible or raise reasonable doubts as to their authenticity or raise any other concerns.

4.4. The Customer is responsible for maintaining the confidentiality of access data (login, password, 2FA codes) and bears the risk of transactions ordered by unauthorized persons, if they have been granted access to the Account.

4.5. EasySend recommends changing passwords regularly, using two-factor authentication, and not storing access data in the browser.

4.6. EasySend reserves the right to determine the terms of cooperation with each customer individually.

4.7. The Customer is obliged to provide true, accurate, and up-to-date information both during the registration process and while using the services. Easysend may request an update or verification of the data at any time, and failure to comply may result in restriction or suspension of access to the account.

5. security and data protection

5.1. Easysend processes personal data in accordance with the applicable Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (commonly known as GDPR) and the UK Data Protection Act 2018. Detailed rules for the processing of personal data are set out in the Privacy Policy available on the website: www.easysend.pl.

5.2. Easysend implements appropriate technical and organizational measures to ensure the security of personal data and confidential information, particularly against unauthorized access, loss, destruction, or alteration. These measures include, among others, data transmission encryption, the use of firewalls, threat detection systems, and regular security testing, including penetration tests.

5.3. The Customer is obligated to maintain the confidentiality of their access credentials (including usernames, passwords, and authentication codes) and not to share them with third parties. The Customer also agrees to immediately inform Easysend of any actual or suspected security breach, including unauthorized access to the account or data.

6. money transfer and payments

6.1. The Customer submits a Transfer Order via the Easysend Service, providing m.in. the recipient’s details (name of the recipient, the country in which the recipient’s bank account is registered, the recipient’s bank account number in the appropriate format indicated by EasySend (national format or IBAN and SWIFT), the amount, currency and the method of execution.

6.2. EasySend is not responsible for delays or failures if the recipient’s data is incomplete or incorrect.

6.3. If the transfer order is placed via the EasySend Service, EasySend presents the SPOT rate applicable to the selected currency pair and additional fees. By ordering a transfer (by pressing the “Order Transfer” button), the Customer accepts the fees and concludes a SPOT transaction. The rules for clearing SPOT transactions are described in section 8 of these Rules.

6.4. If the Customer has previously entered into a SPOT or FORWARD transaction via a telephone conversation or email correspondence, it is possible to place a transfer order through the Easysend Service using the exchange rate agreed upon within that specific SPOT or FORWARD transaction – after its settlement in accordance with the applicable terms.

6.5. The Customer is obligated to set a password for telephone communications with Easysend.

6.6. In order to successfully place a transfer order by telephone, the Client is required to provide their first name, last name, and the password established in accordance with point 6.5. Easysend is obligated to verify the identity of the person authorized to execute transactions on the Client’s behalf by stating their full name. For security reasons, the Client consents to the recording of telephone conversations conducted with Easysend representatives.

6.7. The Client is obligated to make the payment within 48 hours from the moment the transfer order is placed. If the payment is not made within this period, Easysend reserves the right to cancel the transfer order, and the related SPOT transaction will be settled in accordance with the provisions of point 9 of these Terms and Conditions.

6.8. The transfer execution time depends on the base currency and the quote currency of the transfer order and on the individual conditions that have been agreed with the Customer.

6.9. Easysend makes the following payment methods available: standard bank transfer and instant bank transfer carried out via open banking. Easysend reserves the right to apply transaction limits for each payment method

6.10. The Client may authorize a third party to place transfer orders on their behalf. In such cases, Easysend has the right to request additional documents from the authorized person in order to verify their identity or the scope of the authorization.

6.11. EasySend reserves the right to suspend transfers if:

6.11.1. There is a reasonable suspicion of so-called “money laundering”.

6.11.2. The Customer did not provide the required documents.

6.11.3. The customer has not placed a valid transfer order.

6.11.4. There is a discrepancy between the amount mentioned in the transfer order and the actual amount that has been credited to EasySend’s bank account.6.11.5. there is a reasonable suspicion that the Customer is acting to the detriment of third parties or that his or her actions may expose EasySend to the loss of its good name

7. spot transactions

7.1. The exchange rate reservation for a SPOT transaction may be made by telephone or email on business days between 08:00 and 16:00 GMT (Greenwich Mean Time).

7.2. A SPOT rate may also be automatically reserved at the moment of placing a transfer order through the Easysend system. This method is available without time restrictions.

7.3. Exchange rates are variable and subject to constant market fluctuations. Therefore, the rates displayed at any given moment may change before they are confirmed and reserved.

7.4. In a SPOT transaction, the Client undertakes to buy or sell a specified amount of currency at an agreed exchange rate, with settlement taking place no later than the second business day following the date of the transaction.

7.5. Significant transaction terms include:

7.5.1. the amount of the transaction;

7.5.2. type of transaction: buy/sell;

7.5.3. base currency;

7.5.4. the quote currency;

7.5.5. exchange rate;

7.5.6. settlement date (this condition is not available for SPOT transactions concluded when ordering a transfer via the website).

7.6. The settlement date is no later than the second business day from the date of determining the terms of the transaction.

7.7. EasySend has the right to set a minimum transaction amount.

7.8. Settlement is carried out by exchanging between the parties the amount of the transaction in the base currency and its equivalent in the quote currency converted at the exchange rate or by executing a transfer order placed by the Customer along with concluding a SPOT transaction.

7.9. The Client is obligated to ensure the funds required for the settlement of the transaction by crediting Easysend’s bank account no later than 1:00 PM GMT on the settlement day.

8. forward transactions (forawad)

8.1. Currency exchange rate reservation takes place on working days, from 08:00 to 15:30 GMT (Greenwich Mean Time)

8.2. The exchange rate can be reserved exclusively through telephone contact or email correspondence with an Easysend representative.

8.3. On the day the FORWARD transaction is concluded, the Client is required to make a refundable deposit amounting to 5% of the transaction value, no later than within one hour from the moment the transaction is agreed. Failure to make the payment may result in the cancellation of the transaction.

8.4. As part of a FORWARD transaction, the Client undertakes to buy or sell a specified amount of currency on the agreed settlement date, at the exchange rate determined on the day the transaction is concluded.

8.5. Important terms of the transaction include:

8.5.1. the amount of the transaction,

8.5.2. type of transaction: buy/sell,

8.5.3. base currency,

8.5.4. the quote currency,

8.5.5. Settlement date,

8.5.6. exchange rate.

8.6. EasySend has the right to set a minimum transaction amount.

8.7. The “Gross” settlement mode is adopted for the settlement of the transaction.

8.8. FORWARD transactions are settled on a “Gross” basis, which means that each party is obligated to deliver the full amount of the currency involved in the transaction, without any deductions.

8.9. The Customer is obliged to top up EasySend’s bank account in the amount of funds necessary to settle in the “Gross” settlement mode by 13:00 GMT on the settlement date at the latest.

9. terms of transaction settlement

9.1. If there are no funds referred to in clauses 7.9 or 8.9, EasySend carries out the settlement using the “Net” settlement mode, using the current exchange rate from the website as a reference www.easysend.pl http://www.easysend.pl/

9.1.1. the transaction is settled in GBP or EUR on the “Net” basis, i.e. as the difference between the FORWARD rate set by the parties to the contract and the price of the transaction closing the position (it is necessary to conclude an opposite transaction on the settlement date at the latest).

9.1.2. If an underpayment occurs as a result of the settlement of the “Net” transaction, the Customer undertakes to cover it (i.e. the amount equal to the product of the difference and the amount of the FORWARD transaction) from the deposit transferred to EasySend as collateral for the currency transaction or from the funds transferred to EasySend’s bank account for the purpose of executing the FORWARD transaction.

9.2. In the case referred to in point 9.1, we may agree with the Customer to apply a different exchange rate.

9.3. In order to close the transaction on the Net basis, the parties agree on the terms of the closing transaction on the closing date. If it is not possible to contact the Customer, Clause 9.1 applies.

9.4. If the “Net” closing of a transaction on the closing date, the parties’ liability under the transaction in the part covered by the closing of the transaction expires, but the obligation to pay the closing amount of the transaction does not expire.

9.5. If, on the day of settlement of the SPOT or FORWARD transaction, the customer does not deliver funds in an amount sufficient to settle the transaction, EasySend may:

9.5.1. Settle a SPOT or FORWARD transaction in the “Net” settlement mode.

9.5.2. Deduct EasySend’s receivables from the deposit in order to perform the benefits resulting from the transaction.

9.5.3. deduct EasySend’s receivables from funds transferred by the Customer to EasySend’s bank account for other foreign currency transactions

10. fees and commission

10.1. Fees for a business Customer are set individually depending on the amount of turnover and supported currency pairs.

11. limits and restrictions

11.1. Fees and commissions charged to Clients are determined individually, based on transaction volume and the range of supported currency pairs. The detailed financial terms are subject to separate arrangements set out in the agreement between Easysend and the Client.

11.2. EasySend does not carry out transfers or currency exchange transactions to entities or jurisdictions subject to international sanctions.

11.3. EasySend reserves the right to suspend, delay or refuse to execute any Transaction and to block the related funds without the obligation to disclose specific reasons to the Customer, if, in the opinion of EasySend, there is a reasonable risk of violation of the law, supervisory regulations or internal policies of EasySend, including in particular requirements related to anti-money laundering and terrorist financing, economic sanctions, fraud prevention or other requirements compliance requirements. In such a case, EasySend may only provide the Customer with general information about the suspension of the Transaction, if this is permitted by applicable laws or instructions from competent authorities.

12. cancelling transactions

12.1. The Customer may cancel the Transfer Order only until the payment is credited to the EasySend account. Cancellation of an Order does not invalidate the reserved exchange rate assigned to that Transaction; TheCustomer may use a given exchange rate for another Transaction or settle it in the Net Settlement mode referred to in clause 9.4 of the Regulations.

12.2. Once the payment has been credited, EasySend will make all reasonable efforts to reverse the payment, but does not guarantee the possibility or time limit for such a reversal.

12.3. Fees and commissions charged by EasySend for the execution of the order and paid by the Customer are non-refundable.

13. limitation of liability

13.1. EasySend is not liable for any loss or damage incurred as a result of delays caused by third parties, including m.in. banks, power outages or interruptions in internet connectivity, etc. that prevent timely performance of the service.

13.2. Easysend shall be released from liability for failure to perform or improper performance of its obligations under this agreement in the event of Extraordinary Events, i.e., circumstances beyond Easysend’s control, such as natural disasters, wars, strikes, failures of banking systems, or sanctions.

13.3. Easysend shall not be liable for losses resulting from transactions initiated by unauthorized persons who gained access to the Client’s access credentials, provided that there was no breach of Easysend’s obligations regarding data security.

13.4. Any information, recommendations, or analyses provided by Easysend do not constitute a guarantee of the Client achieving specific transaction outcomes and should not be considered as an assurance of investment success.

14. intellectual property rights

14.1. All intellectual property rights to the content of Easysend’s services, including software, databases, trademarks, logos, graphic materials, texts, and other elements, belong exclusively to Easysend or its licensors and are protected in accordance with applicable laws

14.2. It is prohibited to copy, modify, reproduce, distribute, publicly share, or use the content of Easysend’s services for commercial purposes without prior explicit written consent from Easysend.

15. business account suspension and closure

15.1. The customer has the right to close their account and resign from EasySend services at any time

15.2. EasySend has the right to close the Customer’s account at any time without providing details

15.3. Both the Customer and EasySend are obliged to settle the outstanding orders after the termination of their cooperation

15.4. Despite the deletion of the Customer’s account on the EasySend website, EasySend is obliged to store the Customer’s data, history of operations and any information collected by the Customer there for a period of 5 years

16. court orders and injunctions

16.1. EasySend may block funds or impose limits if it is obliged to do so by a court order, a decision of an administrative authority or another provision of law

17. complaints and dispute resolution

17.1. The full complaint procedure is available at: www.easysend.eu/help/complaints. All complaints should be addressed to EasySend by phone at +44 20 3318 7267 – when calling from the UK, +48 58 500 86 75 – when calling from Polish, +353 1 485 4489 – when calling from the EU, in writing at EasySend, via e-mail: [email protected].

17.2. If EasySend takes on liabilities to the Customer, in any case it will be limited to the amount equal to the value specified in the Customer’s transfer order.

17.3. The Customer has the right to apply for compensation for an improperly performed service only if they notify EasySend of this fact without undue delay, but no later than within 13 months from the date of the service.

18. final provisions

18.1. If EasySend fails to meet its obligation, the Customer is not entitled to compensation under the UK Financial Services Compensation Scheme (FSCS), as EasySend is not a banking or custodial service covered by government guarantees.

18.2. Customer funds are held in segregated bank accounts with recognized credit institutions in the European Union and are subject to safeguarding rules.

18.3. EasySend reserves the right to amend these Terms of Service at any time with a 60-day notice period, if the changes could be unfavourable to the Customer. Any other changes can be made immediately, and the Customer is notified within 30 days.

18.4. EasySend does not provide investment or tax advisory services; The information published on the website is for informational purposes only.

18.5. The Terms and Conditions are governed by the laws of England and Wales and any disputes shall be resolved by the competent English courts, subject to the mandatory provisions of the Customer’s local law.

18.6. The Terms and Conditions come into force on August 31, 2025, and are in force until they are amended or revoked. In matters not regulated by the Terms and Conditions, the relevant provisions of law shall apply.